Your Privacy is Important to Us
Introduction
| This notice explains how Liveable (a division of Simply Everything Online) collects and processes your Personal Data. Each time you enter our website, the current version of this notice will apply. This notice is applicable to all website visitors and registered users. |
| “Personal Data” is any information that enables us to identify you, directly or indirectly, but reference to an identifier such as your name, location data or online identifier. |
| By visiting www.liveable.co.za or related properties, you acknowledge that you have read and understood the processes and policies referred to in this notice. |
How We Collect Personal Data
Personal Data That You Give Us
| Contact information is what you provide us when registering on the website or corresponding with us by phone, email, WhatsApp or otherwise. The information that you supply is required so that you can make purchases from our online store. We collect the following information when you register on our site, make a purchase on our site and subscribe to a newsletter: |
| - | your title (optional) |
| - | your name and surname (compulsory) |
| - | your email address (compulsory) |
| - | your contact numbers (compulsory) |
| - | your company name and VAT number (if applicable) |
| - | your street (physical) address (compulsory) |
| - | your date of birth (optional) |
| - | your username and password (compulsory) |
Personal Data That We Collect From You
| With each visit to our website, we will automatically collect the following information: |
| - | Technical Information, including the Internet Protocol (IP) address used to connect your computer or device to the internet, browser type and version, time zone setting, operating system and platform. |
| - | Information about your visit, including pages you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction (Such as scrolling, clicks and mouse-overs), methods used to browse away from the page and any phone number used to call us and location information. |
Non-Personal Data
| We collect information that is sent automatically by your web browser and we may use this information to generate aggregate statistics about visitors to our website, including, without limitation: |
| - | IP addresses |
| - | Browser type and plug-in details |
| - | Device type (e.g. desktop, laptop, tablet, phone, etc) |
| - | Operating system |
| - | Local time zone |
| We may use Non-Personal Data for various business purposes such as providing customer service, fraud prevention, market research and improving our website. Please check your web browser if you want to learn what information your browser sends and how to change your settings. |
How We Use Your Personal Data
|
We will only process your Personal Data, including sharing it with third parties, where (1) you have provided your consent which can be withdrawn at any time, (2) the processing is necessary for the performance of a contract to which you are a party, (3) we are required by law, (4) processing is required to protect your vital interests or those of another person, (5) so that we can fulfil or obligation to you, or (6) processing is necessary for the purposes of our legitimate commercial interests, except where such interests are overridden by your rights and interests. The following third parties will receive information from your visit/order: - The Courier Guy or Pargo (used to deliver your order to you) - Google Analytics - Facebook Pixel - Mailchimp |
Personal Data That You Give Us
| We may use the Personal Data that you provide directly to us for the following purposes: |
| - | Goods or services such as collecting orders or requests for and providing our goods or services. |
| - | Marketing purposes to pursuing lawful related marketing activities. |
| - | Business purposes like internal audit processes, accounting, business planning, joint ventures, disposals of business, or other proposed and actual transactions. |
| - | Legal purposes as in handling claims, complying with regulations, or pursuing good governance. |
Information We Collect About You
| We will use Personal Data that we have collected about your use of our website: |
| - | To administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes. |
| - | To improve our website to ensure that content is presented most effectively for your computer or other device, and as part of our efforts to keep our website safe and secure. |
| - | To measure or understand the effectiveness of advertising we serve to you and others and to deliver relevant advertising to you. |
| - | To make suggestions and recommendations to you and other users of our website about products and services that may interest you or them. |
When We Share and Who Can Access Your Personal Data
| We may share your Personal Data for the purposes described in this notice with: |
| - | Other divisions within the group of companies to which we belong so as to provide joint content and services like registration, transactions and customer support, to help detect and prevent potentially illegal acts and violations of our policies, and to guide decisions about our products, services, and communications. |
| - | An affiliate, in which case the affiliates must honour this privacy policy. |
| - | Our goods or services providers who help provide certain goods or services or help with parts of our business operations, predominantly deliveries and payment gateway. |
| - | Other third parties who provide us with relevant services where appropriate. |
Selling or Renting Your Personal Data
| We will never sell or rent your Personal Data. |
Security
| Although we use security measures to help protect your Personal Data against loss, misuse or unauthorised disclosure, we cannot guarantee the security of information transmitted to us over the internet. |
| All information that you provide us is stored on secure servers. |
How Long We Store Your Personal Data
| We will store your Personal Data, in a form which permits us to identify you, for no longer than is necessary for the purpose for which the Personal Data is processed. We may retain and use your Personal Data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements and rights, or if it is not technically feasible to remove it. Consistent with these requirements, we will try to delete your Personal Data upon request. |
Retention
| We will retain your information for as long as your account is active or as needed to provide you with our website. If you wish to cancel your account or request that we no longer use your information to provide you service, please contact us at wecare@liveable.co.za. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We maintain one or more databases and may keep such information indefinitely. |
Where We Store Your Personal Data
| The Personal Data that you provide us is generally stored on servers located in South Africa. |
Cookies
| Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser that enables the site’s or service provider’s systems to recognize your browser, capture and remember certain information or preferences. Cookies assist in remembering what is in your shopping cart and process the items so you can leave the site, come back later and still process your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. Cookies also help us compile data about site traffic and site interaction which help improve the experience on the site. |
| You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different so use the Help menu in your browser to assist with how to deal with cookies. |
| If you turn cookies off, some of the features that make your site experience more efficient may not function properly. It should not affect your browsing experience on the site however certain features may not work. |
Links to Third Party Sites and Services
| Our website may contain links to third party websites, applications and services not operated by us. These links are provided as a service and do not imply any endorsement by us of the activities or content of these sites, applications or services, nor any association with their operators. We are not responsible for the privacy policies or practices of any third party including websites or services directly linked to our site. We encourage you to review the privacy policies of any third party website that you link to from our site. |
Your Rights
Correction and Removal
| If any of the information that we have about you is incorrect, or you wish to have the information (Including Personal Data) removed from our records, you may do so by contacting us at wecare@liveable.co.za. Please note that if your Personal Data is removed from our records, you will no longer be able to make purchases on our site and will have to re-register to make purchases in the future. |
Opting Out
| When you register on our website, we assume that you are interested in the products and services that we offer. We therefore automatically add you to our list to receive marketing messages. Once you receive one of these messages, and you decide that you do not want to receive any future communication, you can opt-out by clicking on the unsubscribe link in the message that you receive. The opt-out will immediately remove you from the list and you will not receive any further communication. |